Strengthening Family | Strengthening Community

Covid-19 Service Update

COVID-19 Service Update July 2021 Lockdown


  • Parent Groups

Our Community Hubs & Playgroups, Choc’n’Chat, Bub and Us will continue supporting families by using online platforms.

  • Parenting Programs

3 programs are available online during Term 3

  • Early Childhood Mentoring Project (ITAV)

This program is now operating with Centres.


  • Family Work and Counselling

Our family support workers are engaging online and will continue to work with families using a variety of telephone calls, texts and online platforms as required.

  • Play Therapy, Art and Expressive Therapies

Our expressive Therapists are working online and will continue to be as adaptive and flexible in collaborating with children and families we work with.


We are OPEN

~ Tuesdays and Thursdays 9:30am–12:30pm / 1:30pm-4:00pm;  and

~ Fridays 9:30am–12:30pm ONLY

  • Drop-In

Our staff will continue to support vulnerable individuals and families in line with Government restrictions and observing social distancing and hygiene requirements including maintaining 1.5metres from all people at all times, and cleaning hand regularly.

A phone consultation for all Essentials including emergency relief, bills and financial assistance, pharmacy and food vouchers is required prior to coming to the service.

Contact us by:

Food parcels for PICKUP ONLY can be arranged

  • Food Drives

Our monthly food drive at Supa IGA Blaxland is cancelled for the safety of our volunteers and community.

  • Donations

Financial support to our Essentials program, is needed more than ever before, as it provides us with the opportunity to purchase specific essential items which are sometimes unavailable at one Supermarket as we continue support our clients.

Grocery items are able to be donated directly via the red bin behind the registers at Supa IGA Blaxland or to our office at Blaxland (please phone ahead prior to donating to directly to our office).

Recovery Support Service

  • Step by Step

Our Team continue to be here to walk alongside residents living Hawkesbury, Blue Mountains and Lithgow who have been affected by the recent bushfires and floods, supporting your recovery step by step.

Our Steppers are here to connect with residents via phone, video chat, email, SMS messenger, courier pigeon and various online platforms.

We will be open to take your calls, Monday to Saturday from 9am-6pm, if you just want to have a chat or feel a bit more connected.

You can​ contact us by:


  • Well Being Team

Our Wellbeing team continue to provide mental health support across the Hawkesbury, Blue Mountains and Lithgow areas to those who have been affected by recent bushfires and floods.  The team will connect with residents via agreed face to face protocols, phone, or online platforms.

You can​ contact our Well Being team by:

For all information on the Well Being program and other media enquiries please contact Anne Crestani on 0499 831 775 or email 


Gateway encourages, supports & respects diversity in families & communities. Our doors are open to everyone.
We acknowledge the Gundungurra and Darug people as the Traditional Custodians of the land on which we live and work and we pay our respects to their Elders, both past and present.

Gateway Family Services is committed to building a stronger community through helping to build stronger families.