Strengthening Family | Strengthening Community

How it Works

How it Works

Step By Step offers free support and information to individuals and households impacted by the bushfires across the Blue Mountains, Lithgow and Hawkesbury LGA's.  Step by Step is delivered by a team of Bushfire Recovery Support Workers who are employed, managed by, and based in their respective agencies, while working collaboratively as a Step By Step team.

Support Workers are trained local human services workers with skills in support work, case work or broader welfare work.  They are led by a Coordinator, with support, training, quality assurance, specialist advice, supervision and orientation to bushfire-specific issues provided.

An individual or household needing support is assigned a Support Worker with the skills and expertise to appraise their needs.  They will meet in venues familiar to the user, such as their home, workplace or a familiar community space.

A Support Worker can:

  • Provide relevant information about the range of assistance and services available
  • Help service users work out what needs to be done and develop an action plan
  • Connect service users with the services required and assist in coordinating these
  • Assist with referral and application processes for services needed
  • Facilitate meetings between service users and relevant agencies
  • Assist with practicalities, such as dealing with insurance companies or replacing key documents.

Step By Step is a flexible system, ranging from facilitating self-access to information, to providing intensive support for individuals and households who may be temporarily unable to independently access the services they need for recovery.  The focus is on empowering the service users.

Gateway encourages, supports & respects diversity in families & communities. Our doors are open to everyone.
We acknowledge the Gundungurra and Darug people as the Traditional Custodians of the land on which we live and work and we pay our respects to their Elders, both past and present.

Gateway Family Services is committed to building a stronger community through helping to build stronger families.